Thank you for shopping at VanguardCart. We take immense pride in the craftsmanship of our menswear, from
If you are not entirely satisfied with your purchase, we are here
1. Return & Exchange Window
You have 30 days from the date you received your item(s) to request a return or
2. Eligibility Conditions for Returns
To ensure a smooth return process, your items must meet the following
- Condition: Items must be unworn, unwashed, unaltered, and in the same condition that
- Tags & Packaging: Items must be in their original packaging with all original tags, labels,
- Hygiene Items: For hygiene reasons, certain apparel accessories (such as socks or undergarments, if
- Proof of Purchase: A valid receipt, invoice, or your online order number (e.g., #VC1001) is
3. How to Initiate a Return or Exchange
We’ve made our return process simple and straightforward:
- Submit a Request: Contact our customer support team via email at service@vanguardcart.com. Please provide your Order Number and the Name of the Item(s) you wish to return or exchange.
- Provide Photos (If Applicable): If you are returning an item due to a sizing discrepancy or
- Receive Instructions: Our team will review your request within 24 hours and send you
- Ship the Package: Pack the items securely and ship them back to us using a
4. Refunds & Processing Time
Once your return is received at our facility, it will undergo a quick inspection:
- Approval Notice: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on the item's condition.
- Refund Credit: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., Credit Card, PayPal, or Shop Pay).
- Timeline: It typically takes 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution's processing times.
5. Exchanges (Sizing & Color Changes)
We want your outerwear and shirts to fit perfectly. If you need a different size or color of the same item:
- Email us at service@vanguardcart.com to check inventory availability.
- To secure your item before it sells out, we highly recommend initiating a standard return for a refund and simultaneously placing a new order for the correct size on our website.
6. Damaged, Defective, or Incorrect Items
We hold our quality control to the highest standards. However, if you receive a damaged coat, a defective zipper on a jacket, or an incorrect item/size:
- Please contact us immediately at service@vanguardcart.com within 48 hours of delivery.
- Include your order number and photos of the damage/defect.
- We will arrange a prepaid return label and ship a replacement to you completely free of charge, or issue a 100% full refund.
7. Cancellation Policy
- Before Shipping: If you need to cancel or change your order, please email us within 12 hours of placing the order. If the order has not been processed or shipped, we will cancel it and issue a full refund immediately.
- After Shipping: Once an order has been handed over to the shipping carrier, it cannot be canceled. You will need to wait to receive the package and then initiate a standard return.
8. Contact Us
If you have any remaining questions about our Return & Refund Policy, please don't hesitate to reach out to our dedicated support team:
- Email: service@vanguardcart.com
- Mailing Address: 755 S DEXTER ST, DENVER, CO 80246, United States
- Website: vanguardcart.com